Terms and Conditions

Please note these terms and conditions apply to all our customers who currently use any of our services.

Here are the terms and conditions regarding all website design and services provided by Piefinch Creative dated 10 May 2018. 

New Website Designs and re-designs

how it works

1a. The client fills out a design brief, this can be accessed here. We will then put forward a quotation, along with suggestions for a new website.

1b. When the price has been agreed, the new website design can be started.

1c. Once you are happy the design will be "signed off this instigates the build.

(Please note this design and quote will only be available for 30 days. If we do not hear back from you during this period we will assume that you are no longer interested and the original design will not be held.)

Initial payment of the design

2. Once the client has confirmed that they wish to go ahead with the website build the 1st payment is then due.

This is the first 50% of the website design payment. The following 50% is then taken 30 days after this. Once the payment has been received we will schedule in the build of your new website.

Please note: Monthly maintenance payments start once the design has been signed off.

CMS Websites Payment

Payment starts at the beginning of the project. 50% up-front followed by the remaining 50% within 30 days.

Note - you will be charged separately for hosting.


The question everyone asks is “how long does this take?” the answer is “it depends”. It is possible to build a website in 3 - 4 weeks if the client is quick at providing content, images and feedback, on average the time is 6 – 8 weeks.

During the website build we keep the client updated at all times, they will be sent reviews of the site so that they monitor progress and also suggest any amendments.

maintenance packages

Payments for the Maintenance Care Package

Invoices are sent on a monthly basis and are due within 30 days of date of invoice, please set up a standing order with your bank. 

If you need any details from us please get in touch.

Late payment and suspension

If you do not keep up with your payments then we will suspend your website and our services until payment is received.

Should there be on-going issues we will then pass such cases to the Small Claims Court to pursue payment.

Updating your website - for new and existing customers

Complying with the law

It is also your responsibility that your content conforms to all statutory law and regulations. At Piefinch we comply to the EU ‘cookie law’ therefore all sites have a privacy policy and cookie law consent box. Any other necessary compliances for your business or service is your responsibility.

GDPR compliance

Piefinch are committed to ensuring the security and protection of any personal information that we process, and to provide a compliant and consistent approach to data protection.

   Any personal information that we process will require consent, if consent is later withdrawn then we will remove that personal information from our records as long as there is no legal obligation to keep it.

If it is necessary to allow another person or company to access personal data that we hold, we will ask for
       your permission first. Sometimes this is necessary for the smooth running of your website.

All personal data is held securely, however in the unlikely event of a breach of security we would inform the individual of the situation and the adverse consequence of this breach. We would also evaluate the situation so has to prevent the situation recurring.
   We only hold information that is ‘necessary’ for the smooth running of our company and our clients  websites. If any personal data is deemed unnecessary then it will be destroyed.

   We do not sell information to other companies


We are not responsible for incorrect content we have received from you. We ask you to check too in case there are any errors – errors do occur. You are responsible for proof reading your site. We can advise you but we are not responsibly any incorrect information on your website.

Any images that you send to us to add to the website must have the permission of the owner to be included on your site – this is your responsibility.

We will NOT add any content or images which we feel is offensive.

Updating your website

Under our Customer Care maintenance package we update your website when you want us to.

Depending on the update in question we aim to get updates done between 1 – 3 days.


Piefinch Creative will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

The client agrees that there can be time slippage due to lack of participation on their side.

Website SEO Optimization

Due to changes in the way search engines rank websites we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We do not guarantee you being number 1 on Google. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.

At the start of a new design

Redesigning your website

Should you require a re-design of a current website, get in touch, fill in our design brief, and we will provide you with a quotation.


You can only instigate a new website if your website is older than 18 months.

Hosting, domain names and email


We provide a free .co.uk domain for the first year after which we will send you an invoice. If you require any other domains we will purchase them and you will be invoiced for these.

Hosting & emails

We provide hosting and standard email services for free for all of our clients, should you wish to use them.

We provide free email addresses for storage up to 100MB, if you require larger mailboxes there is a small charge.

Websites do go down occasionally and in the event of this happening we do investigate as soon as possible. Piefinch is not responsible for any downtime.

Your Contract with Piefinch Creative


Please note any contracts with a minimum monthly contract will need to be paid in full.

Ending contracts

If you no longer require our services please contact us in writing with 30 days notice. Any fees incurred after this date will also be payable by yourself.

Should you wish to purchase the design we created for you please contact us for further details.
(This applies to all monthly payment clients who didn't pay up-front for their design.)