Here are the terms and conditions regarding all website design and services provided by Piefinch dated 22 January 2026.
1a. The client fills out a design brief. We will then put forward a quotation, along with suggestions for a new website.
1b. When the price has been agreed, the new website design can be started.
(Please note this design and quote will only be available for 30 days. If we do not hear back from you during this period we will assume that you are no longer interested and the original design will not be held.)
1c. Once you are happy, the design will be "signed off, this instigates the build.
2a. When you instigate Piefinch to work on your behalf we ask for a small non-refundable deposit. This is to secure your space in the schedule.
2b. Once the client has confirmed that they wish to go ahead with the website build the 1st payment is then due.
This is the first 50% of the website design payment. Once the payment has been received we will schedule in the build of your new website.
2c. The remainder is then taken 30 days after this, in order to complete the project.
2d. Care Plan payments only start once the website goes live and not before.
The question everyone asks is “how long does this take?” the answer is “it depends”. On average the time is 8 – 10 weeks.
During the website build we keep the client updated, they will be sent reviews of the site so that they monitor progress and also suggest any amendments.
Do note: Client participation is required throughout the project. Should the client go silent then the project will be pushed back and take longer than expected.
All our websites come with a Care package. This means we keep your website updated so you don’t have to. The monthly price is dependent on the size of the website and will be agreed before any work is undertaken.
Invoices are sent on a monthly basis and are due within 30 days of date of invoice, please set up a standing order with your bank.
If you need any details from us please get in touch.
If you do not keep up with your payments then we will suspend your website and our services until payment is received.
Should there be on-going issues we will then pass such cases to the Small Claims Court to pursue payment.
It is also your responsibility that your content conforms to all statutory law and regulations. At Piefinch we comply to the EU ‘cookie law’ therefore all sites have a privacy policy and cookie law consent box. Any other necessary compliances for your business or service is your responsibility.
We are not responsible for incorrect content we have received from you. We ask you to check too in case there are any errors – errors do occur. You are responsible for proof reading your site. We can advise you but we are not responsible for any incorrect information on your website.
Any images that you send to us to add to the website must have the permission of the owner to be included on your site – this is your responsibility.
Should any images you have sent to us have to be taken down in large numbers (due to lack of permission) we will charge by the hour to take down.
We will NOT add any content or images which we feel is offensive.
Piefinch are committed to ensuring the security and protection of any personal information that we process, and to provide a compliant and consistent approach to data protection.
Any personal information that we process will require consent, if consent is later withdrawn then we will remove that personal information from our records as long as there is no legal obligation to keep it.
If it is necessary to allow another person or company to access personal data that we hold, we will ask for
your permission first. Sometimes this is necessary for the smooth running of your website.
We only hold information that is ‘necessary’ for the smooth running of our company and our clients websites. If any personal data is deemed unnecessary then it will be destroyed.
We do not sell information to other companies
Under our Care Plan we update your website when you want us to.
Depending on the update in question we aim to get updates done between 1 – 3 days.
Piefinch will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
The client agrees that there can be time slippage due to lack of participation on their side.
Due to changes in the way search engines rank websites we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimising websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We do not guarantee you being number 1 on Google. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.
Should you require a re-design of a current website, get in touch, fill in our design brief, and we will provide you with a quotation.
We provide a free .co.uk domain for the first year after which we will send you an invoice. If you require any other domains we will purchase them and you will be invoiced for these.
Websites we host come with a free security certificate.
We provide hosting and free email addresses for storage up to 10GB, if you require larger mailboxes there is a small charge.
Websites do go down occasionally and in the event of this happening we do investigate as soon as possible. Piefinch is not responsible for any downtime.
Are 18 months. After that Piefinch clients are on a rolling contract.
If you no longer require our services please contact us in writing with 30 days notice. Any fees incurred after this date will also be payable by yourself.
Copyright of all website designs stay with Piefinch. If you do decide to leave us and would like to take the design away with you, please get in touch for a quotation. This includes all monthly payment clients on the Piefinch Legacy Plan who didn't pay up-front for their design.
